Unless otherwise noted, all of the alternative energy products sold on our web site are brand new and include a manufacturer's limited warranties varying from 90 days to a period of 25 years. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting products to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. In most cases the manufacturer reserves the right to repair or replace defective products under warranty. Please note that most manufacturers will not cover the cost of the removal or replacement of any item that is in need of warranty service. In most cases the manufacturer will require the purchaser to cover the cost of evaluating the need for warranty service if necessary as well as the cost of shipping the item that is need of of warranty service to and from the manufacturer's warranty service center. Please ask your sales representative for the respective warranty information. Sunrona Solar LLC does not warrant uninterrupted or error-free operation of any product. We do not warrant that any product that you acquire will meet your individual requirements. We do not warrant that that any product that you have purchased from Sunrona Solar LLC will work with your existing product. For example: your Charge controller, your A.C. generator, your batteries etc. Please note that Sunrona Solar LLC does not provide warranties for the products that we sell. Warranties are provided solely by the products respective manufacturer. Sunrona Solar LLC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Sunrona Solar LLC in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.
Order Cancellation Policy
If you wish to cancel your order, please call us during our normal business hours of 8AM to 5PM and speak with your sales representative or one of our customer service representatives. As long as your order has not yet been processed, and your credit or debit card has not yet been charged then there is no cancellation fee.
If your order has already been processed and/or your credit or debit card has been charged, then there will be a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund for the item or items that have shipped.Your refund will occur within 48 hours of the receipt of the cancellation request or the return of all products that have shipped.
If an order has been placed with a manufacturer or distributor then subsequently canceled by the customer for any battery purchase or special order items such as specially cut solar mounting racks or inverters with special voltage or frequency ouput ratings that are not common to North American standards then these items will be subject to a 25% order cancellation fee even if the order has not yet shipped because we are charged a fee for a special order cancellation by the distributor or manufacturer. Please note that once a product has shipped from the manufacturer, distributor or from our warehouse, shipping charges are not refundable.
++Sunrona Solar LLC refers all of its customers To Solar Broker®, Inc. which maintains a nationwide list of contractors/installers that may be provided to customers upon request free of charge and solely as a courtesy. Sunrona Solar LLC is not a contractor and as such we do not sub-contract installation services to anyone. In addition we do not make contractor/installer recommendations. We highly recommend that you always verify that any contractor or installer that you are considering possesses the necessary licensing, certification, bonding and insurance. In addition, we recommend that you always check references before signing any contract with any contractors. The decision to use any contractor/installer that we have referred you to is entirely at your own risk. Should you decide to use any contractor/installer from this list, you hereby agree that Sunrona Solar LLC under no circumstance shall be held liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility.
Returning Defective Products
Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Sunrona Solar LLC RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Sunrona Solar LLC reserves the right to Charge for shipping, handling and labor if the Product received for repair is non-defective.
We will beat any nationally advertised price on the same grid tie solar system offered by a competing dealer under the following conditions:
1. If you find a lower
price, it must be verifiable by one of our staff, so we request that you
provide us with the dealers contact information.
2. Due to fluctuations in the
cost and availability of various products, our price guaranty may only be
honored at the time of sale and not afterward.
3. Our price guaranty only
applies to prices which are nationally advertised via the Internet, Radio,
Newspaper, Television, Mailer etc. and must be posted by an actual dealer of
alternative energy products. The product must be able to be purchased by the
general public (companies that require you to purchase a membership, do not
4. Our price guaranty applies
only to like products and not equivalents, in other words " apples for apples "
i.e. same manufacturer, same model, same warranty, same shipping cost, new in
the box. Not refurbished or a customer returned item.
5. The nationally advertised
price must be offered by a legitimate full service business which offers live
pre and post sales support for the products that they sell. Businesses that only
offer a shopping cart for placing an order do not qualify for this offer. The
business must operate from a physical address. Individuals operating from
their home, automobile or a PO box do not meet the requirements of this offer.
6. Our price guaranty applies only to items that are new, in stock and ready for shipment from the dealers place of business.
7. Due to the extreme volatility of the current solar panel market. Until further notice our price guaranty does not apply to solar panels.
8. We do not perform installations so if
the quote that you have obtained from a competing dealer is not itemized and
includes installation, we will need to see a breakdown of the cost for materials
in order to beat the price that was offered to you for materials.
Your rebate amount may vary depending on expected system performance and will be calculated based on equipment ratings and installation factors, such as geographic location, solar module tilt angle and azimuth angle and shading. Please note that many states and or utilities will use the the AC rating of the your system's equipment and not the DC rating of your system's equipment when determining the amount of your rebate. The AC rating of your equipment is typically calculated by multiplying the PTC rated output of your solar panels by the number of solar panels multiplied by the CEC weighted efficiency of your inverter, multiplied by your system's design factor which is based on module tilt angle, azimuth angle, shading and geographic location, multiplied by the current per AC watt rebate amount. Please contact your state or utility company to determine equipment ratings and exactly how your rebate will be calculated and what your rebate amount will be. In the event that you have paid Sunrona Solar LLC a deposit or have paid in full for the purchase of a grid tie solar system and you are unable to secure an approval on your rebate reservation from your state or utility company’s rebate administrator, we hereby agree to issue you a full refund of your deposit or a full refund of the full payment that you made to us toward the purchase of your solar system so long as the product has not been shipped to you. In the event that you have paid in full and your solar system’s components have already been shipped to you and you are unable to secure an approval of your rebate reservation from your utility company’s rebate administrator, Sunrona Solar LLC hereby agrees to issue you a full refund of the full payment minus shipping costs, upon the return of the solar system’s unused, undamaged equipment so long as said equipment is returned to our warehouse within 30 days of its delivery to your site. Please note that as a courtesy, Sunrona Solar LLC offers free assistance to its customers in filling out their rebate applications but assumes no liability or responsibility for securing a rebate for you nor any liability or responsibility for securing any specific rebate amount. For this reason Sunrona Solar LLC highly recommends that you wait until you have received your rebate reservation confirmation before taking delivery of your solar system’s components. If you have paid in full for your solar system and have not yet received an approval for your rebate reservation, Sunrona Solar LLC will store your solar system for you at no charge until you have received your rebate reservation approval.
Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.
Limitation of Liability
Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. If any product or service that is offered by this website is found to be defective, Sunrona Solar LLC or its officers shall not be responsible for reimbursement of any cost related to servicing, repair, correction or replacement. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Sunrona Solar LLC 's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days. All remedies are limited to the United States. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.
Solar System Performance Solar system performance is based on many factors which are completely beyond the control of Solar Home Incorporated. Therefore Solar Home , Incorporated. its officers and its employees make absolutely no claim as to how your system will perform in your specific application. Furthermore Solar Home , Incorporated does not perform solar system installations and is not involved in any way in your solar system's installation and therefore disclaims any responsibility for the quality of your solar systems installation. As mentioned above solar system performance is based on many factors, one such factors which may negatively impact your solar system's performance is the availability of peak sunshine. Peak sunshine is defined as sunshine which is available during clear sky conditions between the hours of 9 AM and 3 PM. The 5 to 6 hour peak sunshine energy production examples depicted on this website are meant for estimation purposes only and may not be applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona and New Mexico. Your site's number of peak sunshine hours and your solar system's performance will vary depending on factors such as, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age and condition, the quality of your installation, obstacles to sunlight such as trees and buildings, and the direction (azimuth) that the solar modules are pointed at. Because conditions such as the level of reflectivity impacting the backside of bifacial solar panels can vary and because conditions such as your site's number of peak sunshine hours, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age, obstacles to sunlight such as trees and buildings, and the direction that the solar modules are pointed at, Sunrona Solar LLC makes no representation as to the amount of additional power or efficiency that bifacial solar panels are capable of and makes the manufacturer's specification sheet available to you for reference purposes only. In all cases Solar Home Incorporated, DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO SOLAR SYSTEM PERFORMANCE, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Solar System Design
Sunrona Solar LLC uses data provided by you and or your installer as well as the best available data from Google Earth® images to determine the best layout for your solar panels. If this data is inaccurate, for example, we have been provided with inaccurate dimensions or angles of your roof or there are legally mandated restrictions or setbacks that we have not been made aware of or there are vent pipes or other obstacles that interfere with the placement of your solar panels or you or your installer has decided to modify the original layout design that we have provided you with then your installation may require additional components such as mounting brackets, wire, railing, combiner boxes, flashings, standoffs, tilt legs, etc. Solar Home ,Inc. is solely responsible for supplying you with the items that are identified in your quote and is not responsible for supplying you with additional components free of charge. Should your installation require additional components such as those identified above, we will make those items available to you at our normal discounted pricing.
If you are interested in having backup power during a power failure, then you must purchase a grid tie battery backup solar system that has been specially designed to utilize batteries as a backup power source. If you wish to be quoted on a grid tie battery backup solar system, please advise your Solar Home sales representative of your desire.
Also, please be aware that the installation of a battery backup grid tie solar system requires the installation of a separate, isolated electrical subpanel where your critical "emergency" circuits are installed. Normally only a select, limited number of circuits are removed from your main service panel and transferred to this separate, isolated subpanel. Although it may be electrically possible with a large enough solar system and a large enough battery bank to power all of the loads in your home, Sunrona Solar LLC does not recommended this practice due to the potential for rapid battery discharge and the potential for overloading your solar system's inverter and the potential for accidental back feed of the electrical grid.
If you have not prepaid for your order then payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice.
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Sunrona Solar LLC is not responsible for manufacturer price changes, which may occur at any time without notice.
All shipping methods are described as follows:
(The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All CHARGES are for 2 day service, not necessarily 2 day air freight.)
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Kilowatt Hour Cost Estimates
Solar system performance is based on many factors. One such factor which may negatively impact your solar system's performance is the availability of peak sunshine. Peak sunshine is defined as sunshine which is available during clear sky conditions between the hours of 9 AM and 3 PM. The 5 hour peak sunshine energy production examples depicted on this website are meant for estimation purposes only and may not be applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona, New Mexico and Texas. Your site's number of peak sunshine hours and your solar system's performance will vary depending on factors such as, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age and condition, the quality of your installation, obstacles to sunlight such as trees and buildings, and the direction (azimuth) that the solar modules are pointed at. Your results may vary. Please read our sales policy for more information. These factors are beyond the control of Sunrona Solar LLC and thus Sunrona Solar LLC makes no representation as to how your system will perform in your specific installation. This 7 cents per kilowatt offer is dependent on the availability of a net metering policy that compensates solar users at a full retail cost of electricity rate. This 7 cents per kilowatt offer is null and void should your state, municipality or utility company change their existing net metering rules in the future so that they include net metering fees or compensates solar users at less than a full retail rate. This 7 cents per kilowatt offer is available for a limited time and is dependent upon the the availability of a contractor that charges no more than $1.30 per watt that serves your area that can complete your installation and obtain all necessary permits that will be needed to qualify for the 30% Federal tax credit before it expires. Please be aware that as we approach this deadline, the demand for installation contractors is expected to increase dramatically, so this offer may end at any time, without notice. Time is of the essence.
**Please see you accountant or tax preparer to make sure that you qualify for the 30% federal tax credit before purchasing a solar system.
If there is a problem with a product that you purchased from Sunrona Solar LLC you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional Charge, at 1-844-359-5955 for telephone assistance between the hours of 9 am to 6 pm PST, Monday through Friday.
All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Sunrona Solar LLC Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional.
Prices subject to change at any time without notice.